TERMS AND CONDITIONS

By subscribing to or using any service offered through our website or customer dashboard, you acknowledge and agree to be bound by these Terms of Service (“Terms”). These Terms represent a legally binding agreement between you and K&A Services LLC covering all service orders you submit.

Important Information — Please Review Carefully
Welcome to K&A Services LLC (“we”, “our”, “us”), headquartered at our registered business location. We provide a variety of digital help and optimization solutions, which may include:

Automated tools designed to detect and fix common Windows operating system problems.
Access to a curated collection of troubleshooting guides for issues not handled automatically.
Live technical team for specialized issues that require direct assistance.
These Terms form the complete agreement between you and K&A Services LLC for the use of our subscription services, related tools, and digital resources (“Services”) accessed through https://kandaservicesllc.live, our customer platforms (“Sites”).

If you are a resident of the United States (including its territories), you agree to the Arbitration Agreement and the class action waiver included within these Terms, except in cases eligible for small claims court.

These Terms also reference our Privacy Policy, which explains how we handle personal data, cookies, and other relevant information collected during your use of our Services.

Agreement and Consent via Electronic Signature
By using our Sites or Services, you confirm your acceptance of these Terms. Selecting “I AGREE” or providing consent electronically has the same legal effect as signing a physical document. You may withdraw consent through written communication; however, doing so may restrict your access to certain Services.

Changes to These Terms. K&A Services LLC reserves the right to update or revise these Terms and our Privacy Policy. Once posted, all updates automatically replace previous versions. You are responsible for reviewing updates periodically. Continued use of our Services after changes are posted indicates acceptance of the revised Terms.

Electronic Communication. You agree to receive communications from us, including account notices, billing information, service updates, and technical messages. Promotional messages may also be sent consistent with our Privacy Policy, and you may opt out at any time.

Creating and Maintaining Your Account
Account Registration. To access our Services, you must first create an account. You confirm that you are at least 18 years of age and that all information provided—such as email, username, and password—is accurate.

Account Activation. K&A Services LLC may approve or decline new accounts. Activated accounts allow access to subscribed services. Some features may be subject to additional terms outlined during purchase.

Password Protection. Keep your login credentials secure. Notify us immediately if you suspect unauthorized activity. You are responsible for use of your account.

Accuracy of Information. Providing false or incomplete account information may result in suspension or termination of your Services.

Using the K&A Services LLC Client Portal and Desktop Application
The K&A Services LLC Client (“Client”) is the software interface that provides efficient access to our Services. The Client may scan your system, detect hardware, establish benchmarks, and run automated optimizations. All intellectual property associated with the Client remains owned by K&A Services LLC.

The Client incorporates third-party tools when necessary to provide recommendations.
Certain features require an active subscription.
You may uninstall the Client at any time using standard operating system procedures.
The Client requires an active internet connection and may adjust system settings during normal operation.
User Responsibilities. You agree to use the Client only as allowed by these Terms. You may not reverse-engineer, redistribute, or tamper with it. Updates may be installed automatically. If you do not agree to updates, discontinue use of the Client and Services. Always deactivate the Client when selling or disposing of devices.

Accessing Live Technical Services
Subscribers can request live technical help through remote sessions or phone communication. Please ensure your device is connected to the internet and meets system requirements. Live services are provided during normal business hours and may include optional paid services.

Compatible Devices
: Windows desktops and laptops
Compatible Devices
: browsers, email applications, system optimization tools, drivers
Compatible hardware: printers, webcams, mobile devices, gaming consoles, and other peripherals
We cannot guarantee protection against new or unknown threats
Services Not Included with Standard Plans
for non-Windows operating systems
Physical hardware repairs or part replacements
On-site technician visits
Unsupported or custom software configurations
Illegal activities or bypassing copyright restrictions
Commercial or enterprise-level device 
Any service not specifically listed in your plan
Limitations of Liability
Loss or corruption of data
Replacement or repair of hardware
Software updates beyond our control
help for shareware
Training, programming, or custom development work
Recovery of lost software keys
Any service not explicitly included in your plan
Contacting us
For assistance, please reach our team. 

Additional resources and self-help articles are available through our customer portal.

Subscriptions, Billing, and Cancellation Policy
Subscription Renewal. All subscriptions renew automatically unless canceled. Your payment method must remain valid. Promotional pricing may convert to standard rates unless otherwise stated.

Billing and Refunds. Payments are non-refundable. If you cancel, you will retain access until the end of the current billing cycle. Renewal dates and billing details can be managed directly from your account.

Eligibility. Subscribers must be 18 or older. Services are intended for personal use unless otherwise specified. Parents or guardians may supervise minor users.

Dispute Resolution and Arbitration
We aim to resolve most issues informally. If a dispute cannot be resolved within 30 days, it will be handled through binding arbitration under the AAA Consumer Arbitration Rules. All arbitration will take place on an individual basis and not as part of a class action. Claims must be initiated within one year.

Survival. If any part of these Terms is deemed invalid, the remaining provisions will continue to apply.